Brendan

What happens if a winning bidder fails to respond to your messages whether through personal email or eBay's message system?

Be calm, don't panic, and don't assume the worst. There are a few reasons why this could happen. Maybe he is out of town, going for a vacation with his family, sick or admitted to hospital.

Step 1: If he doesn't respond after 3 days he won the bid, send him an invoice to remind him to pay. Usually winning bidder will get a notification from eBay the moment he won. This invoice is an extra reminder to him.

Please don't assume, accuse or threaten him, don't say anything, just send him the invoice.

Step 2: If he doesn't respond to your invoice after 3 days, send another invoice to remind him again.

This time include a message, "I have sent you two invoices and I haven't heard from you yet. And there are other buyers who interested to purchase the product that you have won. If payment is not made within 3 days, your item will be relisted to eBay. I am going to file an unpaid dispute too."

Step 3: If he fails to respond again after your second invoice, is time to take action. File an unpaid dispute against him. eBay will send an email message to both parties with address and phone number.

Send another message to him, "Since you didn't respond, I have no choice but to file an unpaid dispute to eBay, seven days will be given to make the payment. Please take note a few unpaid dispute will cause your eBay account to be suspended."

Most of the time, they will start to pay because now eBay is watching them.

Step 4: After seven days you have file your dispute, he still refuse to pay. You can close the dispute and get back your final value fee.

Step 5: Keep a record of non paying bidders; you don't want to deal with them anymore in the future. You can block them from bidding your auction in the future. This will save you lots of time and headache.

Although non paying bidders will annoys you most of time, but to be a professional eBay seller you need to stay calm and deal with this professionally. Don't send threaten email or angry words to them.

Follow this simple five steps system when non paying activities happen. Hope this article helps.

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